Week 2 Overview: Jan. 28 & 29

Objectives

This week we'll be reviewing the FTC Funeral Rule and 149A as they relate to making funeral arrangements. We'll also practice taking first calls and learn about relevant telephone etiquette.

Read (to prepare you for your assignments) 

• Read Handout Reading (sent via email)

Assignments for this week

• Quiz 1: Reading
• Turn in your completed first call forms at the end of lab